Universal North America is a wholly owned subsidiary of Universal Group, Inc. in Puerto Rico.  With extensive insurance knowledge, experience and commitment to quality and service, Universal Group, Inc. is Puerto Rico's principal supplier of property/casualty, auto and life insurance, policy financing and investment products.

MISSION
Universal Group's mission is to listen, learn and respond on behalf of our customers:

• to lessen everyday risks
• to recover from the unexpected
• to plan for the future

We ensure and protect the financial strength, technological innovation and personal integrity of Universal in order to anticipate and satisfy our customer's needs, today and long into the future.

VISION
Universal Insurance Company of Puerto Rico is determined to be the best insurance provider, one that protects our values and our clients. Our vision at Universal Group is to focus and intensify the energy, earnings and life potential of each and every client. They will liberate clients from undue worry, protect them from unplanned loss and save them unnecessary hassle. They will provide an expanding menu of insurance and financial products and services that solve real-world problems and that provide a reliable return on investment. They will support these efforts with a level of client service that routinely exceeds expectation. They will treat our providers, our vendors, and each other with the same high level of regard and respect, and recognize that opportunity created for each individual ultimately serves and strengthens the collective good. These actions will systematically pave the way to Universal becoming a full service financial organization, unmatched in its ability to innovate and unrivaled in its levels of client confidence, loyalty and trust.

Universal North America works to protect policyholders through innovative products that satisfy their needs and expectations.

They are committed to maintaining financial strength, recruiting a team of professional personnel and implementing advanced technologies and quality systems to handle your claims efficiently.

They will maintain a working environment in which all Universal North America employees have open and direct communication with management. Our employees and providers will have a clear understanding of our procedures. We will continue to be directed towards satisfying the needs, expectations and the security of our customers.